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Frequently Asked Questions

How do I get started?

Please visit the “Get Started” link on our website to set up an account. Once a profile is created, you can then visit the “Shop” tab on our homepage to begin placing your order.

Are meal plans recurring?

Yes. Meal plans are subscriptions and charges will recur weekly, biweekly or monthly based on billing preferences.

Can I choose my meals?

Yes! For subscription orders meals can be chosen before your initial checkout, then again once the account auto renews. If you are not on a subscription meals can be chosen under the “a la carte” ordering section.

Do I have to order a meal plan?

No. Meal plans are just one of the options we offer. Customers also have the ability to order a la carte, bulk or through our custom meal builder. With these 3 options, you will only receive food when an order is placed.

Do I have to rent a cooler bag for delivery?

Yes, a cooler bag rental is required for all delivery customers (NOT required for customers who opt for pickup). This bag ensures that your food remains at a safe temperature during the transport and delivery process.

Do I have to be home for delivery? What if something happens to my delivery?

No, you do not have to be home for delivery. We are happy to offer contactless delivery. Our delivery team will place your cooler bag and meals in your designated delivery spot (if a specific spot is not designated, the delivery will be placed at the front door). Once delivered, a notification will be sent to the email and phone number linked to the account. Unfortunately we can not be held liable for deliveries once they have reached their destination. To keep deliveries as secure as possible we do recommend having them placed in an inconspicuous spot or on a back porch if possible.

What do I do with the cooler bag and ice packs between deliveries?

After you have unpacked your meals, please place the ice packs in the cooler bag to thaw. The cooler bag and thawed ice packs should be placed in your designated delivery spot the evening before your next scheduled delivery.

Can deliveries be paused or placed on hold?

Yes. Please log into your Clean Creations’ profile. Once logged in, please choose “Subscription” on the left. From here you can pause an upcoming delivery. Once paused, a prepaid delivery day will automatically be added to the end of your subscription.

How do I cancel a subscription?

All cancellations must be processed through our website. This can be done by logging in to your Clean Creations’ account. Once logged in, please choose “ Subscription” from the menu on the left. Once on the subscription page, you will be given the option to “request to cancel” your meal plan. An email confirmation will be sent once cancelled. Cancellation or changes to an account must be received before Friday at 4:00 pm. *** Any refunds due to cancellation will be given in the form of a credit on the Clean Creations account not to the credit card on file***

Can I see a menu?

Menus can be accessed by clicking the “View Menu” tab on the home screen or by clicking the “order” tab on the home screen and then selecting “A la carte”.

Business hours, location and contact information

We are located at 1105 Lafayette St. in Historic Old Gretna. Our Grab & Go (retail) is open Monday - Friday 7A to 7P and Saturday - Sunday 8A to 4P. Business Office hours are Monday - Friday 9A to 4P Phone: (504) 309-5427 Email: customerservice@cleancreations.net

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