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Frequently Asked Questions

Pickup Hours and Location

Clean Creations Grab and Go (1105 Lafayette St. Gretna La 70053) Saturday and Sunday pickup hours: 8a-4p Wednesday pickup hours: 7a-7p

Can I cancel an order that has already processed?

Deliveries scheduled for Sunday must be canceled before Wednesday at noon. If your order is scheduled for delivery on Wednesday it must be canceled by Saturday at midnight. To cancel an order, please email customerservice@cleancreations.net. Please include name, order number and delivery date. Once an order has processed, refunds will be given in the form of a credit to you Clean Creations account. Canceled orders will only be refunded to the "Clean Creations Digital Wallet" and NOT to the credit card on file.

Do I need to rent a cooler bag?

All delivery customers are required to rent a cooler bag. This is a 1 time rental fee and is refundable (less a $10.00 pick up fee) if you decide to discontinue service. Customers who opt for pickup, are NOT required to rent a cooler bag.

What should I do with the cooler bag and ice packs in between deliveries?

After you receive you delivery, please place the ice packs in the cooler bag and store in a safe place. On the evening before your next scheduled delivery, please place the bag along with the thawed ice packs out for our delivery driver to retrieve. On delivery day, our driver will remove your current bag and replace with your new bag, frozen ice packs and fresh food. ***If the driver is unable to retrieve a bag at the time of delivery, a $5 fee will be assessed to the account (not valid for first time delivery customers).

Can I choose my meals?

Yes! We are so happy to offer this as an option to our customers. Once a meal plan is purchased, you will then be able to choose the meals that you receive. After checkout, a pop-up will appear asking if you would like to choose your meals. Click on the pop-up and get started selecting your meals. After you select your meals, make sure to complete the check out process (no additional fees will be charges). This will send us a receipt of the meals you chose. Meals can be chosen each time the account auto renews. Simply log into your account, and click SELECT MEALS on your profile page.

Do I have to choose my meals?

No, We can do it for you. Whether your forget to choose or just don't want to, we've got you covered. We will auto select your meals for you from that weeks menu.

When do I have to place my order by?

The ordering window for Sunday delivery closes on Wednesday at noon. Orders placed between Wednesday at 12:01PM and Saturday at midnight will be delivered the following Wednesday.

Can more than 1 order go to the same address?

Yes, absolutely! If more than 1 order is going to the same address, please reach out to customerservice@cleancreations.net. We will provide you with a free shipping code for the additional orders.

How does a meal plan work?

Meal plans are always split between Sunday and Wednesday delivery/pick-up. If your meal plan is scheduled to start on Sunday, you will receive 3 days of food (Monday-Wednesday). Your next delivery/pick-up will have your remaining days (Thursday-Sunday). If your meal plan is scheduled to start on Wednesday, your first order will contain the remainders (days 4, 5, 6 and/or 7). Your Sunday order will contain days 1-3. Ex: Customers signed up for 2 meals per day 5 days per week will receive 6 meals on Sunday and 4 meals on Wednesday.

Are meal plans recurring?

Yes, when signing up for a meal plan, you are agreeing to a recurring charge. Billing is based on your billing preferences and are charged either weekly, bi-weekly or every 4 weeks. Renewals will auto charge to the card on file (ex. if you sign up for weekly billing on Monday, you will be charged the following Sunday for your renewal). You however are not locked in and can cancel if needed. Cancellations should be submitted before the account auto renews and can be sent to customerservice@cleancreations.net. Any cancellations received after the account has processed will be refunded in the form of a credit on your Clean Creations account.

What happens if my delivery gets stolen?

Unfortunately once the delivery is dropped to your designated destination we cannot be held responsible for bags that are either tampered with or stolen. We recommend that you add delivery notes to your account designating the most safe delivery location as possible (ex. deliver to back door, deliver under carport, etc.). Our routing system allows the customer to track the driver in real time so they can keep track of where their delivery is during transport. If your delivery gets stolen or the bag is tampered with or destroyed in any way you must rent another insulated cooler and ice pack to continue with the service($30 bag fee). Clean Creations is not responsible for the contents of the delivery. If a stolen bag contained meals, these meals will not be refunded. If the delivery bag is stolen, destroyed or damaged the initial $30 rental fee will not be refunded to the customer.

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