Frequently Asked Questions

How do I get started?

Please visit the “Get Started” link on our website to set up an account. Once a profile is created, you can then visit the “Order” tab on our homepage to begin placing your order.

Are meal plans recurring?

Yes. Meal plans are subscriptions and charges will recur weekly, biweekly or monthly based on billing preferences.

Can I choose my meals?

Yes! For subscription orders meals can be chosen before your initial checkout, then again once the account auto renews. If you are not on a subscription meals can be chosen under the “a la carte” ordering section.

Do I have to order a meal plan?

No. Meal plans are just one of the options we offer. Customers also have the ability to order a la carte, bulk or through our custom meal builder. With these 3 options, you will only receive food when an order is placed.

Do I have to rent a cooler bag for delivery?

Yes, a cooler bag rental is required for all delivery customers (NOT required for customers who opt for pickup). This bag ensures that your food remains at a safe temperature during the transport and delivery process.

Do I have to be home for delivery? What if something happens to my delivery?

No, you do not have to be home for delivery. We are happy to offer contactless delivery. Our delivery team will place your cooler bag and meals in your designated delivery spot (if a specific spot is not designated, the delivery will be placed at the front door). Once delivered, a notification will be sent to the email and phone number linked to the account. Unfortunately we can not be held liable for deliveries once they have reached their destination. To keep deliveries as secure as possible we do recommend having them placed in an inconspicuous spot or on a back porch if possible.

What do I do with the cooler bag and ice packs between deliveries?

After you have unpacked your meals, please place the ice packs in the cooler bag to thaw. The cooler bag and thawed ice packs should be placed in your designated delivery spot the evening before your next scheduled delivery. ***PLEASE DO NOT THROW ICE PACKS AWAY*** If ice packs are not returned, there will be a $5 fee per missing ice pack charged to the card on file.

Can deliveries be paused or placed on hold?

Yes. Please log into your Clean Creations’ profile. Once logged in, please choose “Subscription” on the left. From here you can pause an upcoming delivery. Once paused, a prepaid delivery day will automatically be added to the end of your subscription.

How do I cancel an upcoming delivery?

Please send all cancellation request to customerservice@cleancreations.net. An email confirmation will be sent once cancelled. Cancellations for Sunday delivery must be received before 5AM on Wednesday. If cancelling a Wednesday delivery, a cancellation request must be received by 5AM on Friday. Requests received after Friday at 4:00 PM will be processed on the following Monday. *** Any refunds due to cancellation will be given in the form of a credit on the Clean Creations account not to the credit card on file***

Can I see a menu?

Menus can be accessed by clicking the “View Menu” tab on the home screen or by clicking the “order” tab on the home screen and then selecting “A la carte”.

Business hours, location and contact information

We are located at 1105 Lafayette St. in Historic Old Gretna. Our Grab & Go (retail) is open Monday - Friday 7A to 7P and Saturday - Sunday 8A to 4P. Business Office hours are Monday - Friday 9A to 4P Phone: (504) 309-5427 Email: customerservice@cleancreations.net

When do I have to order by?

If interested in receiving an order for Sunday delivery/pickup, ordering is open from Friday at 5:01 AM through Wednesday at 5:00 AM. For Wednesday delivery/pickup, ordering is open from Wednesday at 5:01 AM through Friday at 5:00 AM.

Can I get delivery to the Baton Rouge area?

At this time we are offering pick up to our BR customers. Pick ups can be made at our Perkins Road East location. Please give us a call for more information.

Baton Rouge Pickup Times

Baton Rouge orders will be available for pick up on Sunday's and Wednesday's each week after 12:00 PM.

How do I cancel a subscription?

Subscription cancelations requests should be sent to customerservice@cleancreations.net. Once a request is received, the cancellation will be confirmed through email. Once a subscription processes, any refunds due to cancellation will be given in the form of a Clean Creations credit.

How do meal plans work?

Meal plans will always be split between Sunday and Wednesday of each week. We do this to ensure that you are receiving the freshest food possible and do not have to freeze your freshly prepared meals. On Sunday you will receive days 1-3 of your meal plan ; the remaining days of your meal plan will then be received on Wednesday. (Ex. If you were to choose 2 meals per day /5 days per week, you would receive 6 meals on Sunday and 4 meals on Wednesday for a weekly total of 10 meals)