We have an auto-renewal billing system. All Clean Creations plans are on auto-renew as per our enrollment terms and conditions and billing frequency that were agreed to upon sign-up. Your credit card will automatically be re-billed when your available balance is insufficient to cover your next delivery. You will be billed the same amount based on the plan that was originally signed up for excluding any initial promotional discounts. Please be advised that your re-billing date can fluctuate. To notify us that you do not wish to AUTO-RENEW for a subsequent billing cycle, we require notice in writing at least 4 business days prior to your current program cycle ending. If you wish not to auto-renew, please write Cancel in the subject line of your email and send your request to Sales@Clean Creations. Please note that if we do not receive notification in writing at least 4 business days before your current program cycle ends, you will automatically be billed for an additional cycle and will be obligated to continue service through the subsequent cycle(s). If you have questions about the maturity date of your billing cycle, you can email CustomerService@Clean Creations.
DELIVERY FEES
We charge a flat $6 fee for each delivery. Delivery fees are prepaid along with your plan subscription.
CANCELLATION POLICY
If you wish to discontinue your program, please email Sales@Clean Creations. Please be advised that you are obligated to complete your service through the end of your current cycle and no refunds will be given. If cancellation requests are not received at least 4 business days prior to auto renewal, you will be automatically re-billed for another cycle and will be obligated to continue service through the end of that cycle. All bags and ice packs must be retrieved on your last delivery. At the end of service if we have not received all of our bags back, we will charge a 20 dollars per bag unreturned bag fee on the credit card we have on file. For safety reasons, under no circumstances will Clean Creations Meals accept food returned to our kitchen.
FOOD ALLERGIES
Clean Creations Meals cannot accommodate customers with severe or life threatening food allergies. By signing up for Clean Creations Meals, you agree to our terms and conditions and understand that Clean Creations Meals is not responsible for any food related allergic reactions that may occur whether it be mild or severe. We prepare our food in a facility that handles nuts, gluten, dairy, shellfish and other common food allergens. We cannot guarantee no cross contamination. We urge you to use caution when choosing Clean Creations Meals. If you have a moderate to severe food allergy, we cannot serve you. Please contact Customer Service at 813-874-4444 if you have any questions regarding this warning.
MARKETING
By becoming a customer, or by completing any of our online forms at www.Clean Creations, you agree to be automatically opted in to be contacted by phone, email, mail or by text for a variety of promotional or account related messages by Clean Creations Meals and any of Clean Creations Meals’ subsidiaries or 3rd party preferred marketing partners. If at any time, you wish not to receive communication(s) from us, you can opt out of our emails by clicking the Unsubscribe button in the footer of our emails. If you wish for us not to contact you by phone, please email Sales@Clean Creations and ask to be placed on our Do Not Call list. If you wish not to receive future mailings from us, email Sales@Clean Creations and ask to be placed on our Do Not Mail list. All mobile subscribers may at any time, for any reason, opt out of the mobile marketing campaigns after receiving a text from us by replying STOP.
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